Groomer
The groomer is responsible for the patient appearance and general physical condition of all pets in the grooming department. He/She is to pay close attention to pets' status such as signs of stress and changes in eating or elimination habits, promptly notifying technicians and/or veterinarians when a pet needs medical attention. The groomer interacts with clients in person and by phone. Proper record documentation and accurate completion of grooming records is critical. A groomer must pay close attention to details and should exhibit exceptional client service.
Responsibilities:
- Previous experience grooming both dogs and cats
- Apply knowledge and skills in controlling and/or handling individual animal temperament
- Ability to gain animal confidence when restraining them for grooming
- Knowledge of proper methods of animal restraint
- Knowledge of grooming practices for wide range of small animals, including hand-scissoring skills
- Ability to place dog on grooming table
- Knowledge of spelling and meaning of commonly used veterinary terminology in order to accurately enter specific information onto patient records
- Ability to work independently on assigned tasks as well as to accept direction on given assignments. Understand and carry out oral and written direction
- Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
Key Benefits
- - The opportunity to work in a hospital committed to education, client service and above all, patient care
- - Opportunity for paid vacation, paid insurance benefits, continuing education, etc.
Groomer's Assistant
The groomer's assistant is responsible for the patient appearance and general physical condition of all pets in the grooming department. He/She is to pay close attention to pets' status such as signs of stress and changes in eating or elimination habits, promptly notifying technicians and/or veterinarians when a pet needs medical attention. The groomer's assistant may interact with clients in person and by phone. Proper record documentation and accurate completion of grooming records is critical. A groomer must pay close attention to details and should exhibit exceptional client service.
Responsibilities:
- Apply knowledge and skills in controlling and/or handling individual animal temperament
- Ability to gain animal confidence when restraining them for bathing and grooming
- Knowledge of proper methods of animal restraint
- Ability to lift a minimum of 50 pounds
- Knowledge of spelling and meaning of commonly used veterinary terminology in order to accurately enter specific information onto patient records
- Ability to work independently on assigned tasks as well as to accept direction on given assignments. Understand and carry out oral and written direction
- Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
Key Benefits
- - The opportunity to work in a hospital committed to education, client service and above all, patient care
- - Opportunity for paid vacation, paid insurance benefits, continuing education, etc.
Client Care Specialist
The primary job for a client care specialist is to exceed our client's expectations for outstanding client service while creating a warm and welcoming impression. A good client care specialist is a "people person" who enjoys working with diverse clients and is caring, friendly, and efficient. The client care specialist must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. The client care specialist must know and understand our services and recommendations and be able to clearly communicate these to our clients. Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the client care specialist who is responsible for creating a good first and last impression on our clients. The importance of this role can not be over emphasized.
Responsibilities
- - Client Service
- - Manage multi-line phone system
- - Obtain appropriate medical history
- - Assist in cleaning/maintenance of hospital and equipment
- - Proper animal handling
- - Vaccination preparation and protocol
- - Client education
- - Prepare treatment plans
- - Prepare invoices
- - Handle cash transactions
Key Benefits
- - The opportunity to work in a hospital committed to education, client service and above all, patient care
- - The ability to utilize state-of-the-art equipment (i.e. in-house laboratory, ECG, digital radiography, digital dental radiography, ultrasound, cold laser therapy, laser surgery technology)
- - Opportunity for paid vacation, paid insurance benefits, continuing education, etc.
Requirements
- - Minimum of 1yr experience preferred
- - Must be able to multi-task in a fast paced environment
- - Detail-oriented, outgoing, reliable and honest
- - Client Serivce experience
- - Weekend, evening and holiday availability
